A partnership of CTE, CODL and KU IT

Student Support

Technology Questions

If you need tech help, contact the KU IT Customer Service Center at itcsc@ku.edu or 785-864-8080. If your question is regarding Blackboard, you can contact Blackboard Support at 785-864-2600 or itedtech@ku.edu. See Access for more information about options for internet and computer access.

Access to Textbooks

Because recent events may have caused you to lose access to your textbooks. Please consider the following options:

  • Communicate to your instructor that you don't currently have access to your textbook. Ask if other options are available.
  • If applicable, schedule a time to retrieve your textbook from your residence hall. See housing.ku.edu/coronavirus.

Guidelines for GTAs, GRAs, and GAs

Protocols and guidelines for GTAs, GRAs, GAs, and student hourlies, as well as information about research, grading, and exams can be found on the Graduate Studies website, which is being developed as a hub of information and campus communication to help graduate students navigate this semester.


 

Non-Academic Support

Counseling and Psychological Services (CAPS)

caps.ku.edu  |  785-864-2277

Watkins Health Services

studenthealth.ku.edu  |  785-864-9500  |  studenthealth.ku.edu/coronavirus

Student Support and Case Management

studentaffairs.ku.edu/student-support-and-case-management  |  785-864-4060

Emergency Aid Network

help.ku.edu  |  emergencyaid@ku.edu


Diversity & Equity Offices

Updates are available at diversity.ku.edu/diversity-equity-covid-19-updates.

Financial Aid and Scholarships

Minimal staff are on-campus, with most services in Financial Aid and Scholarships available. Automated self-service options are still available through affordability.ku.edu, the MyKU Portal and Enroll & Pay during this time. If you need assistance, we encourage you to email us at financialaid@ku.edu or call 785-864-4700. Phone and Skype appointments are available.

Undergraduate Admissions

The Office of Admissions can help with questions about being readmitted to KU or if you have transfer credit questions. For general questions, email adm@ku.edu. For application processing questions, email processing@ku.edu. For transfer credit questions, email transfercredit@ku.edu or check out credtran.ku.edu.

Graduate Admissions

Graduate students may contact their program. The online Graduate Studies Program List provides application requirements and contact information for each program


Academic Support

Below are a variety of KU academic support offices that are in the process of transitioning in-person academic support to online support for KU students. Information on this page will be updated as we learn more details from campus partners. Please check back regularly.

Academic Achievement and Access Center

Tutoring Services:The Tutoring Services small group tutoring program is going online. For students who were placed in groups prior to Spring Break, their schedule will resume online on Wednesday, March 25. In addition, students will be able to request specific groups through Friday, April 10, by going to https://tutorrequest.ku.edu. To contact Tutoring Services, email tutoring@ku.edu or call (785) 864-7733.

Supplemental Instruction: Supplemental Instruction (SI) is going online. The schedule that was previously set prior to Spring Break will re-start on Wednesday, March 25, in an online format.  For more information about attending online SI Sessions and Office Hours, announcements will be made by the professor in each class.  To contact Supplemental Instruction (SI), email supplemental@ku.edu or call (785) 864-7733.

Academic Consultations: Academic Consultations are going online. Students may schedule an appointment to discuss ways to further develop their time management, study strategies, and exam preparation.  Attention will be given to managing schedules while operating remotely.  To schedule an Academic Consultation, email ksscott@ku.edu or call (785) 864-7733

Advising

You academic advisor is a great person to check in with regarding questions you have about your academic journey. See Advising for more information.

Bremmer Editing Center (Journalism Students)

The Bremmer Editing Center is open and taking appointments via Zoom or Skype for students in the School of Journalism or taking Journalism courses. https://journalism.ku.edu/bremner-editing-center

Business Communication Center (Students enrolled in BUS 305)

The Business Communication Center will remain open for online writing coaching appointments. Our schedule is limited, typically open Monday-Thursday from 1-3 PM, and we primarily see students from the Business Writing course.

College Online Programs

If you are a student in the College and are concerned about how to be successful online, you can email thecollegeonline@ku.edu or call 785-864-3815. 

KU Writing Center

The KU Writing Center will be offering eTutoring appointments Mondays through Fridays from 8 AM-5 PM starting on Monday, March 23rd. For more information about scheduling an eTutoring appointment, view the Receive eTutoring Feedback Guide. To contact the KU Writing Center, email writing@ku.edu or call (785) 864-2399.

PLUS Sessions

Peer-Led Undergraduate Supplement sessions are coupled with interactive exercises that reinforce lecture materials in a small group setting. These sessions are specifically designed to bridge gaps between teaching and learning. PLUS is open to all students enrolled in the course, and those who regularly attend this free academic support activity perform better than the class average. Please come to any discussion section that fits your schedule. The sessions are free!

CHEM 335-Organic Chemistry: PLUS sections for CHEM 335 will be conducted by Zoom, beginning March 23, 2020. Zoom session will continue to follow the same schedule as before:

  • Mondays: 9-9:50 AM, 11-11:50 AM, 3-3:50 PM
  • Wednesdays: 9-9:50 AM, 11-11:50 AM, 1-1:50 PM, 3-3:50 PM
  • Thursdays: 11-11:50 AM
  • Fridays: 9-9:50 AM, 11-11:00 AM, 1-1:50 PM.

Mathematics Department Help Rooms

The Kansas Algebra Program (KAP) plans to offer daily help room hours via Zoom, starting Monday, March 23 through stop week.

Math 002 Zoom Help Room: 9 a.m. to 7 p.m., Monday through Thursday: Log in to get meeting link

Math 101 Enhanced/Regular Zoom Help Room: 9 a.m. to 7 p.m., Monday through Thursday: Log in to get meeting link

The Math 101 Data Driven Zoom Help Room: 10 a.m. to 3 p.m., Monday through Thursday: Log in to get meeting link

Calculus (Math 104, 125, 126, and 127): Help Room hours will be announced to students through the Blackboard sites and will run daily. Log in to get meeting link. Meeting ID: 796 456 802.

Applied Calculus (Math 115): The Help Room will not be available via Zoom, but the Graduate Teaching Assistants (GTA’s) will offer two additional office hours via Zoom and can also ask questions during class time, also through Zoom. Instructions for Zoom will be provided by the GTA’s through Blackboard.

TRIO and TRIO-STEM

TRIO Tutoring staff have worked over the past week to develop a plan and processes to transition physical in-person tutoring sessions to online Zoom tutoring. One-on-one tutoring sessions and Math Drop-In will begin on Monday, March 23rd via Zoom. Current TRIO students who are matched with a Peer Tutor will continue their tutoring sessions on the same day and time as before Spring Break, and will also receive the Jayhawk GPS reminder 12-hours prior to the tutor appointment. TRIO students will be provided the days, times, and Zoom URL for each of the Math Drop-In tutors, as a continued resource for math support. Any TRIO students in need of writing support will continue to email the writing tutor at least 24-hours in advance of writing assistance. Tutor matching for Spring 2020 will continue through April 20, 2020. For additional information regarding TRIO Tutoring, please feel free to contact, Michelle D. Wilson, Academic Coordinator, michellewilson@ku.edu.

 


 

Other resources

National Grad Crisis-Line

The National Grad Crisis-Line is staffed by trained counselors who understand unique grad struggles. 877-GRAD-HLP (877-472-3457) is a supplement to the existing mental health services on campus. For additional information, visit www.GradResources.org.