A partnership of CTE, CODL and KU IT

Access

To our KU students: KU is committed to supporting your educational goals during this time of change. It is ideal for you to participate in distance learning and access university resources from your residence. The following page is dedicated to resources you can use to resolve any issues with access.

If you are a faculty or staff person needing help with access, KU IT has a variety of solutions. Please contact your local tech support staff so that they may better understand your needs and help you find a solution. See tsc.ku.edu for a list of Technology Support Center teams or reach out to your departmental IT staff.

For help addressing barriers that are impacting your success, see:

If you aren't sure where to go, please contact Provost@ku.edu.

Internet access

At this time, students are recommended to pursue one the following options from cell phone carriers and internet service providers. Please be aware that the FCC agreement has stated that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots. Students can apply for Emergency Funds to offset the cost of internet service at help.ku.edu/emergency-funds. More access offers are captured on the "Access services" tab of this Google Doc shared among higher education schools.

  • Midco COVID-19 response:
    • Offering a new package, Midco Internet Basics, that provides free service through June 15, 2020 for K-12 and/or college students who don’t have internet access. Students can enroll by calling 1-833-338-4638 and use reference code MIBEDU20 to receive the educational assistance credit. 
    • For employees, Midco offers subsidized internet for low-income households through the Lifeline program.
  • Comcast COVID-19 response:
    • Offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
  • Charter Internet
    • Offers free internet for 2 months, doesn't cover Lawrence, KS
  • AT&T COVID-19 response:
    • Offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Verizon COVID-19 response:
    • No special offers, but following the FCC agreement.
  • Sprint COVID-19 response:
    • Follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.
  • T-Mobile COVID-19 response: Follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

Internet access - other options

You are allowed to access university Wi-Fi if you are in a personal vehicle parked on campus, provided you still meet social distancing requirements. Internet access is provided in Green, Burge, Capitol Federal, and Park and Ride lots on the Lawrence campus.

Software access

Students can access a variety of software either as a download or through Virtual Labs. See the pages Student Tech How To and Adobe Access for more information.

Computer access

KU currently has a program to lend computers to KU students for the remainder of the spring semester. Students who need to access a computer should reach out to Student Support and Case Management or to KU Information Technology on the Lawrence campus and kuecservices@ku.edu on the KU Edwards Campus for guidance and assistance.

As a last resort, students who need computer access will be allowed access to the Watson Library computer lab, which has been reconfigured to support appropriate physical distancing and frequent cleanings. Please note that while KU Libraries locations are closed to the public, these few select computer workstations will be available for KU student use in support of online course work at Watson Library, during limited hours, Monday through Friday, 10 a.m. to 3 p.m. Computer workstations may be reserved using the KU Libraries calendar reservation system. See lib.ku.edu/remote for more details.